Privacy Policy

A legal disclaimer

Never Left Behind, Even When Your Home Inc

A 501(c)(3) Nonprofit Organization • EIN 39-2446531

Last Updated: July 4, 2026

1. Introduction and Our Commitment to Privacy

Never Left Behind, Even When Your Home Inc ("we," "us," or "our") is a 501(c)(3) nonprofit organization headquartered in Clearwater, Florida, dedicated to supporting United States Armed Forces veterans as they transition back into civilian life. We operate the website www.neverleftbehindewyh.org (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, make a donation, register for programs, or otherwise interact with us online.

We are committed to protecting the privacy and security of the veterans, donors, volunteers, and visitors who trust us with their personal information. Our mission is rooted in honor, integrity, and faith, and we extend those same values to how we handle your data. This policy describes your rights and choices regarding the information we collect, and it applies to all users of the Site.

By accessing or using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Site or submit any personal information to us.

2. Information We Collect

We collect information that is necessary to provide our services, process donations, communicate with you, and comply with legal obligations. The types of information we may collect include:

2.1 Personal Identification Information

When you subscribe to our newsletter, register for a program, contact us, or create an account, we may collect personally identifiable information such as:

First and last name
Email address
Mailing address
Telephone numberm
Veteran service status or eligibility information (when you apply for programs or services)
Any additional information you voluntarily provide through forms, surveys, or correspondence

2.2 Donation and Payment Information

When you make a donation through our Site, we collect information needed to process your contribution and issue tax-deductible receipts, including your name, billing address, donation amount, and email address. Payment card details and other sensitive financial data are processed securely through our trusted third-party payment processors (such as Zeffy). We do not store full credit or debit card numbers on our own servers.

2.3 Cookie Data

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand how the Site is used. Cookies are small text files placed on your device. We use the following categories of cookies:

Essential cookies: required for the Site to function properly, such as maintaining your session and security settings.
Analytics cookies: help us understand how visitors interact with the Site so we can improve its content and performance.
Functional cookies: remember your preferences and settings to provide a more personalized experience.

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of the Site.

2.4 Usage Data

We automatically collect certain information about your device and how you interact with the Site, including:

IP address and browser type
Device type and operating system
Pages visited, referring URLs, and time spent on pages
Approximate geographic location derived from your IP address

This data is collected in an aggregated and anonymized form where possible and is used solely for analytics, security, and Site improvement purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve services: delivering veteran support programs, processing program applications, and coordinating services such as housing assistance, food assistance, health and wellness resources, and vocational training.
To process donations: handling your contributions securely, issuing tax-deductible receipts, and providing the transparency our Planned Giving Platform promises, including updates on the impact of your giving.
To communicate with you: responding to your inquiries, sending newsletters and program updates, providing receipts, and sharing testimonies and impact stories—only with your consent where required by law.
To maintain security and prevent fraud: monitoring the Site for suspicious activity, protecting against unauthorized access, and complying with legal obligations.
To analyze and improve the Site: understanding usage patterns, measuring the effectiveness of our content, and enhancing the user experience.
To fulfill legal obligations: complying with applicable federal and state laws, regulations, and lawful requests from authorities.

We will not use your personal information for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent.

4. Information Sharing and Disclosure

Never Left Behind, Even When Your Home Inc does not sell, rent, or trade your personal information to third parties for monetary or other compensation. This is a core principle of our commitment to you.

We may share your information with trusted third parties only as necessary to carry out our operations and fulfill the purposes described in this policy, in the following circumstances:

Service providers: we share information with vetted vendors and partners who perform services on our behalf, such as donation processing platforms (e.g., Zeffy), email service providers, website hosting, and analytics tools. These providers are contractually obligated to protect your information and may only use it to provide services to us.
Program partners: when you enroll in a veteran services program, we may share relevant information with partner organizations such as the Department of Veterans Affairs (V.A.), local V.A. healthcare hospitals, vocational schools, and staffing agencies—only as needed to deliver the services you have requested.
Legal compliance: we may disclose information when required by law, court order, or government regulation, or when we believe in good faith that disclosure is necessary to protect our rights, the safety of any person, or to comply with legal obligations.
Organizational operations: in the event of a merger, acquisition, or restructuring, we may transfer information as part of that transaction, provided the receiving party agrees to honor this Privacy Policy.

Except as described above, we will not share your personal information with any outside party without your explicit consent.

5. Data Security Measures

We implement appropriate technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

Encryption of data in transit using industry-standard TLS/SSL protocols
Secure storage of personal information on protected servers with restricted access controls
Delegation of payment card processing to PCI-compliant third-party processors, ensuring card data never resides on our systems
Regular review of our data handling practices and security configurations
Limiting internal access to personal information to authorized personnel who require it to perform their duties
Training staff and volunteers on data privacy and security best practices

While we strive to protect your information using commercially reasonable measures, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly investigating and notifying affected individuals in the event of a data breach, in accordance with applicable law.

6. Your Privacy Rights

You have certain rights regarding the personal information we hold about you. Depending on your location, you may exercise the following rights:

Access: you may request a copy of the personal information we hold about you.
Update and correct: you may request that we correct inaccurate or incomplete information, or update your contact preferences.
Deletion: you may request that we delete your personal information, subject to certain legal or operational retention requirements.
Opt-out: you may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
Data portability: in certain jurisdictions, you may request a structured, machine-readable copy of your personal data to transfer to another party.
Withdraw consent: where we rely on your consent to process your data, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact us using the information provided in Section 11 (Contact Information) below. We will respond to your request within a reasonable timeframe, typically within 30 days, and may verify your identity before processing your request to protect your information.

If you are a resident of certain states, you may have additional rights under applicable state privacy laws. Nothing in this policy is intended to limit any rights you may have under applicable law.

7. Third-Party Links

Our Site may contain links to external websites and services that are not operated or controlled by us, including social media platforms, our donation portal (Zeffy), and partner organizations. These links are provided for your convenience and information.

We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit through links on our Site. This Privacy Policy applies only to information collected through our Site and does not extend to information collected by third parties.

8. Children’s Privacy

Our Site and services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as practicable.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the information in Section 11 so we can investigate and take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where appropriate, provide a more prominent notice on the Site.

We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the Site after any changes indicates your acceptance of the updated policy. If we make significant changes that affect your rights, we will endeavor to notify you directly where we have your contact information.

10. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and tax obligations (including nonprofit record-keeping requirements), to resolve disputes, and to enforce our agreements. When your information is no longer needed, we will delete it or anonymize it so that it can no longer be used to identify you, subject to any legal retention requirements.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using the information below:

Organization

Never Left Behind, Even When Your Home Inc

Website

www.neverleftbehindewyh.org

Mailing Address

6030 150th Ave N #81, Clearwater, FL 33760

Phone

727-900-4197

ken@neverleftbehindewyh.org

Attention

Privacy Officer / Data Protection

We are committed to resolving your privacy concerns promptly and transparently. Thank you for placing your trust in Never Left Behind, Even When You' re Home Inc.